Support
MLI ‘s customer commitment is to become the most favored, respected and trusted supplier by meeting or exceeding your requirements. We will accomplish this by providing unsurpassed and timely responsiveness, quality and product precision in delivering innovative and leading edge technology.
Our focus is “what does the customer want, when do they need it and what are their requirements”. We listen carefully and we make it simple for you to order products you need. We frequently visit the customer to ensure alignment to your requirements.
We provide timely and accurate responses for quotations, material specifications and delivery capabilities.
We make continuous investments in advanced analytical and application development capability. We adhere to a rigorous manufacturing system with strict operating procedures and redundant quality controls. We execute systematic training and recertification of personal to ensure consistent awareness of the quality system and strict compliance to procedures and systems. A Certification of Analysis for each product shipment is provided.
MLI trains all employees on relevant Intellectual Property management policies and procedures. Through training we ensure that our employees are aware of their responsibilities to manage and protect customer and company IP assets.
Rigorous incoming and outgoing protocols, methodologies, and controls are employed in the packaging of materials to ensure precise and predictable shipments to our customers. This prevents and minimizes any customer cost of materials non-compliance which could far exceed the value of materials.
We provide unmatched chemical purity and consistency to enable tight process control. Our vertically-integrated R&D and production systems provide our customers with materials at the best performance, value, quality and lowest cost of ownership.
